Elevated Leadership Teams

 

A Chief of Staff Service by Genevieve Croteau

Elevated Leadership Team (noun): a team that remains clear and cohesive—even under pressure.

As COO in my most recent role…

I helped scale a company from pre-revenue to high seven figures in under five years, facing many of same the pressures your team is likely facing now.

I know how hard it is for executive teams to set clear goals, overcome operational roadblocks, stay truly aligned, and succeed together.

But when it happens, it’s brilliant.

That’s why I created Elevated Leadership Teams and offer my services as a fractional Chief of Staff and Executive Coach.

 

The Context

As your organization grows, so does complexity.

Tension is normal—and human stress responses are predictable.

I guide leadership teams to catch problems early, see tension as a detection signal, move from reaction to response, and resolve issues at the systems level.

The result is a continuous process of problem-solving and realignment that leads to shared success.

Less noise. More impact.

The How — In Practical Terms

  • Purpose

    Detect frustrations in your organization and realign the team around purpose. Purpose is the transpersonal force that holds us together. In moments of friction, it can anchor decisions and inspire resilience.

  • Plans

    Design company-wide Plans to clarify, not confuse. Teams move forward together when priorities are focused, sequenced, tracked, and measured in a public dashboard with OKRs.

  • Ownership and Accountability

    Make the invisible visible. Many breakdowns stem from a lack of explicit Ownership and Accountability for business systems, processes, and documents.

  • Interdependency Mapping

    When interdependencies across systems and processes aren’t clear, conflict is inevitable. Clarify and map decision rights (think RACI). This is “the how” teams work effectively in complex environments.

  • Meetings and Forums

    Design meetings around a clear purpose. Skilled facilitation helps participants arrive prepared, feel included, and make good decisions.

  • Appreciation and Renewal

    Appreciation is often an afterthought, but it’s our true currency. Invest in recognition, celebration, and play to replenish the team’s cup.

Ways to work together.

  • System-level Support

    Chief of Staff partnering with the leadership team as a whole.

    What are the deliverables?

    Accountable for the planning and integrative problem-solving work that keeps teams aligned. Early detection of and resolution of issues.

    What is the goal?

    A leadership team that is clear, cohesive, and focused on impact—not politics.

    Who is this for?

    Organizations operating with +4m in annual revenue and +4 leadership team members, and mounting complexity

    Book a free Consultation

  • 1:1 Executive Coaching

    Executive Coach supporting individual leaders.

    What are the deliverables?

    1:1 coaching sessions, frameworks, tools, and training to navigate challenging relationships or complex issues in your department.

    What is the goal?

    Overcome conflict and crafting clear plans to positively influence the system.

    Who is this for?

    Leaders in growth-stage companies or high-pressure environments who are navigating interpersonal issues and politics.

    Explore Coaching

Here’s what leaders say

  • Stephen Rhind-Tutt

    PRESIDENT, COHERENT DIGITAL

    All of us at Coherent are deeply grateful for all you have done for us. You helped attract so many great people to Coherent, you helped build so many systems and processes and you were instrumental in making us an inclusive, fun and exciting company. You never hestitated to tell me where you thought I was making mistakes and how I could improve. I am very grateful.

  • Andi McDaniel

    CHIEF CREATIVE OFFICER, CITY CAST

    It’s incredibly rare to find someone who is as competent and as strategic as Genevieve while still being empathic, present, and kind. She is so genuinely passionate about helping leaders and teams work better together, and she is the unicorn who can make it happen. I would work with her again in almost any capacity. She is truly a marvel.

  • Chris Valentini

    FORMER COO, ITV AMERICA

    During the acquisition of Sirens Media by Leftfield Pictures, Genevieve played a pivotal role in bridging two distinct company cultures. She brought empathy and clarity at a time when balancing organizational demands with the human side of change was no small task. Her ability to foster collaboration and trust made the integration far smoother than it might have been, and it’s something I continue to admire when I look back on that period.

  • Rebecca Toth Diefenbach

    FORMER PRESIDENT, SIRENS MEDIA

    Genevieve has a talent for seeing what lies ahead and helping organizations plan in advance. She excels at gathering people, guiding brainstorming sessions, and drawing out the best ideas.

  • Mike Scher

    AVP, BUSINESS SERVICES, AMERICAN UNIVERSITY

    I’ve had the chance to work with Genevieve several times during my career, and what stands out most is how thoughtfully she handles complex, sensitive work. She can roll out initiatives like market compensation programs in ways that build and understanding. She’s also great at taking big ideas around culture or strategy and turning them into clear, actionable plans that teams can rally around and implement. When tensions run high, she has a calm, steady way of helping both individuals and groups move through conflict so people can refocus on what matters. She brings both practicality and empathy, which is a rare combination.

FAQs

reserve time with genevieve

What exactly is fractional leadership?

Fractional leadership is the practice of engaging a part-time strategic leader to guide key initiatives without the full-time overhead. My experience allows me to step into the capacity of a Chief of Staff, COO, or Chief People Officer—roles that share common ground in strategy, operations, and culture, while each brings its own specialized knowledge.

How do clients work with you?

We begin with a complimentary and confidential strategy session where I’ll help assess your current operational infrastructure and support you in identifying any important gaps.

If and when it makes sense, we begin a monthly retainer for a set period of time or a deliverables-based fee, depending on what best serves the work.

What makes you unique?

I build operations and culture in tandem—attending equally to the practical needs of the organization and the people doing the work. I model participatory leadership throughout the process.

 

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